1. Introduction
Jay's Flooring LLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our flooring sales and installation services, including communications related to quote requests, appointment reminders, customer service, SMS messaging, email marketing, and website tracking tools.
By using our website or services, you acknowledge this Privacy Policy and our Terms & Conditions. Where consent is required for communications, we will request it separately.
2. Information We Collect
Contact Information
We may collect your name, email address, phone number, mailing address, and other contact details when you submit forms, request flooring quotes, schedule appointments, inquire about our products or services, or otherwise provide this information to us.
Communications Data
If you opt in to receive SMS or email communications, we may collect your messaging preferences and maintain records of consent, communication activity, and opt-out requests.
Usage and Device Information
We may use cookies, pixels, and analytics tools to collect information about how visitors use our website. This may include IP addresses, browser types, pages visited, and website interaction data.
Appointment and Service Data
If you request a flooring consultation, schedule an appointment, or use our services, we may collect information related to your flooring project, service location, scheduling preferences, and interactions with our business.
3. How We Use Your Information
We use your information to:
- Respond to flooring inquiries and quote requests.
- Provide flooring sales, installation services, and customer support.
- Schedule appointments and send confirmations or reminders.
- Send SMS and email communications you have explicitly consented to receive.
- Provide service updates and follow up on customer inquiries.
- Improve our website, services, and marketing performance through analytics.
- Maintain records of communication consent and opt-out requests.
- Protect our business, customers, and website from fraud, unauthorized activity, and security threats.
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to improve website functionality, understand visitor behavior, and evaluate website performance.
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. How We Share Your Information
Jay's Flooring LLC does not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.
We may share information only under the following limited circumstances:
Service Providers
We may share necessary information with trusted service providers that support our business operations, including customer service, communication delivery, appointment scheduling, website hosting, and analytics.
These providers may only process information to provide services on our behalf.
Legal and Safety Requirements
We may disclose information when required by law or when reasonably necessary to protect the rights, safety, and security of Jay's Flooring LLC, our customers, or others.
Business Transfers
If Jay's Flooring LLC undergoes a merger, acquisition, or sale of business assets, certain information may be transferred as part of that transaction, subject to applicable privacy protections.
SMS and Mobile Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Your Choices
SMS Opt-Out
You may opt out of receiving SMS messages from Jay's Flooring LLC at any time by replying STOP to any text message.
After opting out, you may receive a final confirmation message. You will not receive further messages under that messaging program unless you opt in again.
For assistance, reply HELP or contact us at (360) 691-9768.
Message and data rates may apply. Message frequency may vary.
Email Opt-Out
You may unsubscribe from marketing emails by clicking the unsubscribe link included in those messages.
Access, Correction, and Deletion
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business recordkeeping requirements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website and flooring services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
9. Updates to This Policy
Jay's Flooring LLC may update this Privacy Policy periodically to reflect changes in our services, business practices, legal obligations, or privacy requirements.
Any changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have questions regarding this Privacy Policy or how we handle your personal information, please contact:
Jay's Flooring LLC
- 9623 State Ave, Ste E&F
Marysville, WA 98270 - (360) 691-9768
- jaysflooringllcwa@gmail.com
Website: www.jaysflooringwa.com
For additional information about the terms governing our services and communications, please review our Terms & Conditions.